The health and safety of our employees, customers and communities is our top priority.
Read about our response to COVID-19.

AccuStar and COVID-19

Important News from AccuStar

As our country’s response to the coronavirus (COVID-19) outbreak, we, like those of all Americans, continue to adapt our day-to-day activities.  Our primary concern is the health and safety of our employees, customers, and valued partners. 

As of now, we are continuing production and distribution of products and our team members remain available to respond to your business needs. Our Spruce Training live webinars and online courses will continue uninterrupted.  

Our plan is to update you as the situation evolves.  Please be assured that we will be available to the best of our ability to answer any questions that should arise during this challenging time.

Our best wishes to you, your loved ones, and staff for your continued good health.
- AccuStar

4/6/20 UPDATE:  All of our Radon Labs are fully functional and ready to assist you.
Moving forward, we will provide weekly updates and relay additional updates sooner if there is a change to business.

4/3/20 UPDATE:  All of our Radon Labs are fully functional. This includes AccuStar MA, AccuStar PA, and Air Chek. 

4/2/20 UPDATE: All of our Radon Labs are fully functional as of today which includes AccuStar MA, AccuStar PA, and Air Chek.  AccuStar PA is again filling orders and providing lab services. Prepaid labels can be used again to send product to the PA lab.

3/31/20 UPDATE: AccuStar MA and Air Chek are open and continue to provide radon services.
There are no additional changes to report at this time.

3/30/20 UPDATE: AccuStar MA and Air Chek are open and continue to provide radon services.
There are no additional changes to report at this time.

3/27/20 UPDATE: AccuStar MA and Air Chek are open and continue to provide radon services.
We will continue to process radon tests as fast as possible while keeping health a priority. Delays in reporting and Amended Report response should be minimal, but expected. Delays also are likely for customers who use UPS, which has suspended their Service Guarantee for all shipments to any destination, at all service levels.

We are temporarily waiving our usual Amended Report fee of $25. Please help us to maintain test processing speed while protecting our staff through social distancing by double-checking your data before sending in your tests.

3/26/20 UPDATE: Both AccuStar MA and Air Chek are open and providing radon services.

  • AccuStar MA is filling orders and providing lab services. The warehouse remains open. Accepting Saturday sample deliveries, with Monday or Tuesday results.
  • AccuStar PA is filling orders for RadonAway and the Lab. All test kits will be sent overnight to MA Lab for analysis. To expedite analysis from our AccuStar PA Lab, please send all 2-3/4" cans (PC-275) to 2 Saber Way. Do not use prepaid postage.

All Spruce online, self-guided courses are free during this national crisis. Just use the payment code FREE when registering. Plus, all of our Spruce live webinar courses are available at discounted fees.

3/25/20 UPDATE: Responding to state COVID-19 business restrictions, the AccuStar Pennsylvania Lab will make the following adjustments starting today. They will continue until further notice. 

  • The PA Lab will continue to answer your phone calls and emails and fulfill orders as usual.
  • All test kits received at our PA Lab will be packed by our staff and sent overnight to MA where our MA Lab will complete the analysis.
  • In order to expedite analysis, we ask all customers to send all 2-3/4" cans (PC-275) to:  
    AccuStar, 2 Saber Way, Ward Hill MA 01835. Please do not use prepaid postage to avoid delivery delays.

Regarding our other laboratories:

  • MA - AccuStar services are allowed to operate and the warehouse is open.
  • NC - Air Chek services will continue to operate business as usual.

3/24/20 UPDATE:  Our radon laboratories remain open!

  • MA - AccuStar services are allowed to operate and the warehouse is open.
  • PA - AccuStar is shipping and analyzing normally and the warehouse is open.

3/23/20 UPDATE: New restrictions announced in Massachusetts today have mandated that as of tomorrow, March 24, 2020.

  • RadonAway production must cease until April 7th
  • RadStar calibration will not be available until after April 7th
  • All office staff will work remotely (which many have already been doing)

Our RadonAway warehouses are open in Massachusetts, Indiana, Colorado, and Pennsylvania and are filled with sufficient product to meet your needs for many weeks, and all shipping operations will continue from those locations. 

AccuStar and Air Chek laboratories are open in Massachusetts and North Carolina and will continue to operate using strict social distancing rules to protect staff. Sales, Technical Support and Customer Service will be available. Training courses will continue via live webinars and online courses.